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Office Management Operations and Systems

Office managers hold together budgets, suppliers, facilities and a team that reports to somebody else. This course covers the systems that make that workable: standard operating procedures, a supplier file that survives an audit, contingency planning for load shedding, and the difficult conversations that come with informal authority.

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What you will be able to do

  • Document office procedures so routine work continues when key staff are absent.
  • Prepare and monitor an office budget, including petty cash and consumables.
  • Manage service providers for cleaning, security, IT and maintenance against agreed standards.
  • Plan office continuity around power interruptions, connectivity loss and building access failures.
  • Coordinate workloads across staff who report to other managers.
  • Handle performance, conflict and attendance issues that arise inside the office team.

Course outline

  1. 01The office manager's mandate and authority
  2. 02Standard operating procedures and process mapping
  3. 03Office budgets, petty cash and cost control
  4. 04Supplier selection, contracts and performance
  5. 05Facilities, workspace and health and safety basics
  6. 06Business continuity and load shedding planning
  7. 07Supervising, delegating and difficult conversations
  8. 08Reporting upward on office performance

Who should attend

Office managers, administration managers, practice managers, branch administrators and senior secretaries responsible for the daily running of an office and its support staff.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 Sep to 2 Oct 2026Harare5US$1,800Closed
5 to 9 Oct 2026Accra5US$1,800Register
12 to 16 Oct 2026Lagos5US$1,800Register
19 to 23 Oct 2026Dubai5US$1,800Register
26 to 30 Oct 2026Johannesburg5R18,000Register
2 to 6 Nov 2026Cape Town5R18,000Register
9 to 13 Nov 2026Durban5R18,000Register
16 to 20 Nov 2026Pretoria5R18,000Register
23 to 27 Nov 2026Nairobi5US$1,800Register
30 Nov to 4 Dec 2026Dar es Salaam5US$1,800Register
7 to 11 Dec 2026Lusaka5US$1,800Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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